Customer Support

If you have questions about your order or anything else relating to Kickstand Productions, please contact us via our website here.  Please allow 72 hours for any non-urgent communication, but we also closely monitor this account during shows for urgent issues.  

Kickstand Productions Ticketing Policy

Tickets for Kickstand Productions events are sold through a variety of ticketing services.  You must have a ticket for entry to all shows, either purchased in advance, or at the door if tickets remain available day of show.  All tickets purchased are non-refundable, unless a show is postponed or canceled.  Cancelation of support artists is not cause for a refund.  

Your best bet for customer service is to contact the ticketing company directly.  See your ticket receipt email for further instructions.  

Online ticket sales for all shows stop between 30 minutes and 1 hour prior to doors opening.  Advertised times for KSP shows are door times, with the opening act taking the stage 30-60 minutes following.  Many shows are done by 11pm, but that is subject to change.  

In the era of COVID-19, some shows may have vaccination or masking mandates in place.  Artist requirement for audience masking is not cause for refund.  

For all outdoor shows, we operate on a rain-or-shine policy.  Only in cases of extreme and dangerous weather will shows be canceled or postponed.  As long as the show takes place (even if delayed or shortened by weather), refunds will not be issued.  If a show is postponed or canceled, we will contact you with options.  

If ANY show is canceled or moved to a new date, refunds will be available from point of purchase.  If any tickets were purchased through official online sites, those tickets will be refunded within 10-14 business days automatically.  

Kickstand Productions will not be responsible for any tickets purchased on the secondary market, and we strongly suggest that you do not purchase tickets from individuals on secondary platforms, or from anyone you do not personally know and trust.  If you’re unsure if something is legitimate, reach out to us before purchasing.